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| February 16, 2010
 Service Tips for Sellers
Ever make a mistake with an order or unknowingly upset a customer? Turn this into an opportunity to "wow" that customer with willingness to make things right. Consider this a challenge to convert that buyer into an advocate for compassionate and personal service your shop provides. Large retailers realize that going above and beyond for an unhappy customer can turn that person into the company's number one fan. Read on for a few great examples of this: What We Can Learn from Great Service Companies.
 20 Questions
Our community shares the best small business tips with each other every single day in the Etsy Forums. I always reference this particularly helpful Etsy Forum post in the Virtual Labs. (Find out more about these workshops here.) When I met MeganAuman in person and she mentioned that this Forum post inspired her to completely make over her item descriptions (which led to an increase in sales), I knew I needed to share this post on our blog.
 Quit Your Day Job: timssally
After earning her MBA, Mindy of timssally worked as a marketing specialist in the steel industry, followed by six years as a makeup artist, before fully committing to her Etsy shop. She now enjoys maintaining her own schedule and wishes she had followed her artistic passion sooner. Have a look at this interview on Etsy's blog to find out why Facebook and Flickr have been some of her best marketing tools.
Stay warm, Danielle
P.S. I apologize for the icky typos in Thursday's newsletter. Sadly, the unedited version was sent out. Let's use this as an opportunity to turn this frown upside down, shall we? If you can point out every single typo in that newsletter, I'll personally look over your Etsy shop and send you a few tips! Please pop me an email with the list of typos and use the subject line "Thursday's Typos." | Helpful Forum Threads From Your Fellow Sellers
 Sellers who sell everyday, please give us your words of wisdom. To celebrate, here are all my business secrets
The secret to more sales by Spring!
Etsy News — What You Need to Know |
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